Effective Date: 1/01/2025

At LumaStyles, we take pride in delivering high-quality fashion pieces designed with care. Your satisfaction is our priority. Please read our refund and return policy carefully.

1. Returns

  • We accept returns within 7 days of receiving your order.

  • To be eligible for a return, items must be:

    • Unworn, unwashed, and in their original condition

    • With all tags and packaging intact

  • Customized or made-to-order items are not eligible for returns or refunds unless defective.

2. How to Return an Item

  • To initiate a return, please contact our Customer Service team within 7 days of delivery:

  • Provide your order number and reason for return.

  • Once your return is approved, we will provide instructions on where and how to send the item back.

3. Refunds

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days.

  • Refunds will be issued using the original payment method.

  • Shipping fees are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

  • We currently do not offer direct exchanges.

  • If you wish to exchange an item, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 3 days of receipt.

  • Provide photos of the damage or defect.

  • We will arrange for a replacement or full refund at no additional cost.

6. Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or we made an error.

Contact Us

If you have any questions about our refund and return policy, please contact us:

Thank you for choosing LumaStyles!